Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at quweichang@gmail.com. Please note that returns will need to be sent to the following address: Al-Marjan Street, Abhur District, Jeddah, Makkah Region, Saudi Arabia
Please pay for the return courier fee. If it is cash on delivery, we will deduct the courier fee from the refund.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at quweichang@gmail.com.
If you wish to cancel your order, please contact our customer service before our warehouse ships it. There will be no extra charges, and we will provide a full refund. However, shipping fees will be incurred after we hand the goods over to the courier company. Cancelling at this point would waste these round-trip shipping costs, which will be deducted from your order before issuing a refund. Thank you for your understanding!
If you encounter any issues using the product, please contact our repair engineer at +966 547027614. If you do not like the product, please do not use it, pay the return shipping fee, and return it. Thank you!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at quweichang@gmail.com
Refunds will be done only through the Original Mode of Payment.
License Number：461119572150
License Expiry Date：1447/11/10
Owner’s Name：شركة التنين العملاق للتجارة
Owner’s ID:7041025680
Business Address: Al-Marjan Street, Abhur District, Jeddah, Makkah Region, Saudi Arabia
Wholesale Whatsapp: +86 135 549 11711
E-mail: quweichang@gmail.com
https://crony-sa.com